Our policies

 

Quote Disclaimer:

All "quotes" are estimated prices for services and are subject to change without notice. Quotes given do not include any services deemed necessary upon assessment of pet or for any changes of service that incur during the grooming process. Services must be paid in full upon pick up of pet even if services are unfinished for any reason, no exceptions.


In addition, all quotes for grooming time are estimations and are subject to change without notice. Our “typical” time quote is 2-3 hours. There are many time variables that may cause your pet to need to be under our care longer (e.g.  your pet doesn’t like the dryer; he/she is urinating/defecating and needs to be re-bathed; they're biting/fussing on the table; your pet's grooming needs have changed). If you choose to take your pet unfinished full payment is still required as well as possible additional fees.


Policy review:


No call/No show: Missing an appointment without notice may result in a no call/no show fee that must be paid in full prior to booking any future appointments.


Late fees: Arriving 10 or more minutes late may result in a late fee. Arriving late for appointments may cause forfeit of appointment and may need to be rescheduled.


Cancellation: We require a minimum of 48 hours notice before cancellation of any appointment. Cancelling appointments with less than 48 hours notice may result in a cancellation fee that must be paid in full prior to booking any future appointments.


Early arrival: If you are concerned about the time your pet has spent under our care, please be assured they are well taken care of and are having all bathroom and water needs met. Your pets well being is our top priority. Arriving early or excessive calling to check on your pet may result in additional fees.


Fees: All fees are to be paid in full with tax. All fees are subject to change without notice.


Refusal of Payment: Refusing payment of services whether completed or not will result in loss of ability to book any future appointments.